RMTSoft SERVICE & SUPPORT

Do you have a question for our support team?

support@rmtsoft.de
+49 421 80 60 80 10 Mo-Fr 8:00 – 18 Uhr

OUR SERVICE FOR YOUR SUCCESS

At RMTSoft, we see ourselves as your partner for a digital and efficient future. Our service goes far beyond the mere provision of software. We support you from the initial idea through to ongoing operation and ensure that you get the most out of your software solution.

PERSONALIZED ADVICE

Every company is unique. That's why everything we do starts with listening. In an individual consultation, we work with you to analyze your needs and goals.

  • Customized setup: We find out which software solutions really suit your company.
  • Modular products: You decide which functions you need. Whether it's an installation app or another module - you only pay for what you actually use.
  • Perfect fit: Your software contains no unnecessary functions and is tailored precisely to your processes.
  • Scalability: Your solution grows with your company and can be flexibly expanded at any time.
RMTsoft Support-Mitarbeiter mit Headset am Computer – schnelle Hilfe per Telefon und E-Mail für Küchenstudios
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PROFESSIONAL SETTING UP

The best software is only as good as its implementation. We make sure that your new solution is perfectly integrated into your existing processes right from the start.

  • Detailed process analysis: We analyze your current processes to enable targeted improvements. Our software adapts to you—not the other way around.
  • Many years of experience: You can rely on our expertise, gained from numerous successful projects in the business.
  • Turnkey solution: We provide you with a fully configured system. For you, this means you can get started right away and start working productively.

Support-Tool

With Teamviewer, we can help you directly on your computer. Close at hand, competent and fast in solving problems.

FAQ

Quick help, always available: Here you will find answers to frequently asked questions about our software solutions and their integration.

Roadmap

Always up-to-date on which features are currently in development: continuously optimized, further developed and innovative.

Desired function

Use the practical form to let us know which additional functions you would like. Our software solutions are designed to make your work easier. We do everything possible to achieve this!

PRACTICAL TRAINING

To ensure that you and your team can work efficiently with the new software from the very first minute, we provide you with individual and practice-oriented training.

  • Customized Training: The training begins as soon as the system is set up at your location and is tailored to your needs.
  • Effective learning sessions: We conduct training in compact blocks of 2–4 hours to ensure the best possible learning outcomes. What you learn is then put into practice immediately.
  • Expert Instructors: Our staff will teach you the necessary knowledge in a clear and practical way.
  • Video recording: Upon request, we can record the training session for you so that you can review the content at any time.

RELIABLE SUPPORT

We are also there for you after the stting up the system. Our support team knows the challenges of the kitchen and furniture retail from their own experience and will support you quickly and competently.

  • Direct contact: You can contact us from Monday to Friday, 8 am to 6 pm, by Phone und E-mail.
  • Quick Help: Via Teamviewer and via our ticket system we can help you directly and easily.
  • Business expertise: All of our service representatives come from the retail business themselves and have experience selling kitchens or furniture.
  • We speak your language: We understand your concerns and can work with you as equals.
Freundliche Support-Mitarbeiterin mit Headset am Laptop – persönlicher Kundenservice für Küchenstudios bei RMTsoft